Our current General Terms are applicable for all orders placed on www.madeinholanda.com.
Article 1 Definitions 1. www.madeinholanda.com is a website of Made in Holanda, residing in Nieuwegein, registered in the Commercial Register of the Chamber of Commerce (Kamer van Koophandel) in Utrecht (the Netherlands) number 23069062.
Article 2 Application 1. The current General Terms are applicable to any offer, order and agreement between Made in Holanda and the customer. By concluding a contract between the customer and Made in Holanda, the customer accepts these terms without any reservations.
2. These conditions are accessible to everyone on the website www.madeinholanda.com. A written copy of these conditions is made available upon request.
3. Only after written approval by Made in Holanda the customer may partly deviate from the General Terms.
4. Made in Holanda has the right to change these conditions and the contents of the www.madeinholanda.com website at all times.
Article 3 Offers and confirmation 1 All offers shall be free of obligation and shall be made in one written form or other and shall bear a date. All offers are subject to change. When a product is not available, Made in Holanda will send the customer a substitute product and inform the customer about this via e-mail.
2. Made in Holanda shall only be bound by offers if the customer accepts such, preferably in writing, within thirty (30) days.
3. It shall not be possible to bind Made in Holanda to her offers if the customer should have understood in accordance with the requirements of reasonableness and fairness and according to the usual criteria in social and economic life that the offer, or part thereof, obviously contains a mistake or an error in writing.
4. If the acceptance deviates (on secondary items) from the offer given, Made in Holanda shall not be bound by it. The agreement shall in such event not be concluded in accordance with said deviating acceptance, unless Made in Holanda indicates otherwise.
Article 4 Order confirmation and agreements 1. After Made in Holanda has received the order, Made in Holanda will confirm the order within two days, unless Made in Holanda cannot reasonably be demanded to comply with the agreement.
2. As soon as Made in Holanda has received the order and payment has been confirmed, the order will be accepted and executed by Made in Holanda within 2 working days. If a product is (temporarely) out of stock, it will be replaced by a similar alternative. Made in Holanda reserves the right not to accept payment, and therefore not to confirm, for whatever reason, any order, including but not limited to reasons resulting from product supply, a problem with the order received, or a problem completing the delivery. However, other problems can also be a reason not to accept the order.
3. The contract contains each agreement between the customer and Made in Holanda and substitutes any former agreement.
4. Made in Holanda recognizes that the electronic communication may be used to prove the agreement. By accepting these terms, the customer confirms this also.
Article 5 Prices 1. The prices with the articles on the website are in euro's, inclusive V.A.T. Standard packaging, handling, Giftwrapping and shipment costs are not included (unless mentioned otherwise).
2. The total price, shown on the order, is definitive and includes: prices of the products, handling costs, packaging and shipment.
3. No custom duties or value added taxes shall be due for deliveries in the European Union.
4. Made in Holanda has the right to change prices and correct errors. In case the customer incurs any harm as a result, the customer will be informed of this fact by e-mail and has the right to cancel the order within the next two days. Made in Holanda can not be held liable for potential (typographical) errors in its prices or conditions.
Article 6 Delivery 1. Made in Holanda will, once the order has been accepted and Made in Holanda receives payment confirmation, hand over the parcel to the postal organisation TNT Post who will deliver the parcel to the address clearly indicated by the customer.
2. Any postage fines will only be reimboursed if the customer can provide written evidence.
3. For deliveries outside the E.U: the customer is responsible for import duties in his or her country. Please contact your local tax-office. There is a possibility that the parcel is delayed at customs in the country of destination. Made in Holanda has no control over this and can not be held responsible for this.
4. All delivery costs are for the customers account.
5. The customer is obliged to accept the purchased products the moment they are handed over or presented to him/her.
6. If the customer refuses to take delivery of the purchased goods or fails to give the information or correct address necessary to their delivery, additional costs for extra delivery or storage are on the customers expense.
7. Any term of delivery, given by Made in Holanda, shall only be indicative. Made in Holanda has no control over this and can not be held responsible for unforseen delays at customs.
8. In case Made in Holanda needs further information from the customer in order to execute the order, the delivery time will start after the customer has provided the required information.
Article 7 Guarantee 1. Made in Holanda shall take all the necessary care and attention to assure that the products correspond to the description that is given on the website on the date the order was processed.
2. No guarantee is given at defect products when a) this is the result of injudicious or improper use or b) when the customer (or someone else) has introduced changes or tried to introduce changes to the products c) when the customer (or someone else) has tried to repair to the products d) the products were worn and/or washed.
Article 8 Receipt 1. Upon receipt, the customer must inspect the delivered goods at the moment of delivery, but in any case in as short a period of time as possible. He/she must examine whether the quality and the quantity of the delivered goods comply with what was agreed upon.
2. Possible visible shortcomings must be reported (description given) via e-mail to info@madeinholanda.com within 48 hours following recediving, together with the submission of the note of purchase and the defect good.
3. If the customer wishes to return defect goods, he/she shall only do so following prior consent in writing via e-mail with info@madeinholanda.com and on his/her own cost.
Article 9 Transfer of risk 1. The risk of loss of, or damage to the products being the subject of the agreement, shall be transferred to the customer the moment the said products are judicially and/or actually delivered to the consumer and therefore fall into the power of the consumer or of third parties to be appointed by the consumer.
Article 10 Payment 1. Payments are accepted via Paypal, Bank transfer and via credit card. The products will not be shipped until the payment has been done.
2. Your information will not be passed on to third parties (according to the Person Registration Law, Netherlands).
3. If the customer chooses to pay via Bank transfer, the ordered products will be reserved for the customer during eight (8) days. After Made in Holanda has received the outstanding amount on her bank account, the products will be shipped to the customer. The agreement will loose it's validity if the outstanding amount is not paid within the stated timeframe.
Article 11 Cancellation 1. The customer has the right for a period of 7 working days to end the agreement, without stating any reason. He/she should inform Made in Holanda in writing. The return shipment fees are for the customers account.
2. The customer can only end the agreement without stating any reason, if the products are complete, undamaged, unused and are returned in the original package.
Article 12 Complaints 1. If the ordered products do not answer to expectations because of breakage, damage, or an incorrect delivery, the customer needs to inform Made in Holanda within 2 working days after receipt of the products. If Made in Holanda does not receive a complaint of the customer within the term mentioned above, it is assumed that the order was filled in accordance with the order.
Article 13 Copyrights 1. Made in Holanda shall reserve the rights and authorities to which she is entitled under Copyright Act.
2. Made in Holanda is owner and license holder of all copyrights, databases, applications, trademarks and other intellectual rights that are part of this website. Concept, structure, lay-out and design are the exclusive property of Made in Holanda.
3. If used by the customer this can only be done exclusively and must not be reproduced, made public or brought to the notice of third parties.
Article 14 Safeguarding 1. The customer shall safeguard Made in Holanda against claims filed by third parties concerning intellectual property rights on material or data provided by the customer.
2. The customer shall guarantee that if he/she provides Made in Holanda with any information carrier, electronic files or software, they are free of viruses and defects.
Article 15 Liability 1. When the producer of a defective good is liable for consequental damage, Made in Holanda's liability shall be limited to replacing the defective good, or to returning the purchase price.
2. The customer is personally liable for its choice of products and after delivery is entirely responsible for the conservation and consumption of the goods.
Article 16 Force majeure 1. Nor Made in Holanda nor the customer shall be held to fulfil any of their obligations if they are hindered to do so due to a circumstance through no fault of their own and which cannot be attributed to them by virtue of law, a legal action or generally accepted practice.
2. In addition to the provisions of the law and the judge-made law in this respect, force majeure in the present general terms and conditions shall furthermore be understood te be any external circumstance, be it envisaged or not, on which Made in Holanda cannot have any influence but which prevents Made in Holanda from fulfilling the obligations.
Article 17 Disputes 1. The court in Made in Holanda's residence shall have exclusive jurisdiction to hear actions, unless the District Court is the competent Court. Made in Holanda shall nevertheless be entitled to submit the dispute to the Court deemed competent by law.
Article 18 Applicable Law 1. Dutch law shall apply to each and every agreement between Made in Holanda and the customer.
Made in Holanda, Iepstraat 2, 3434 AS Nieuwegein, the Netherlands,
tel. +31 207 996 827 (the Netherlands), tel. +34 61 88 521 04 (Spain),
email: info@madeinholanda.com, Shipping tel. +31 614 905 140,
Chamber of Commerce: 23069062, Tax ID: 1330.41.827.B.01,
Bankdetails: IBAN: NL 49 PSTB 0005 1799 17, BIC: PSTBNL21
